Returns & Exchanges

RETURN & EXCHANGE POLICY:

By placing an order through www.boldandbling.com you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. 

Return Exclusions:

We will NOT authorize or accept returns/exchanges of any kind for the following items:

  • Personalized: Any item that has been customized in any way.  This includes but is not limited to personalized ornaments and mugs with names and dates.
  • Customizations/special requests - including design modifications.
  • Items that have been used or worn.
  • Items purchased for a specific holiday for which said holiday has past.  For example a Christmas ornament is not returnable after Christmas UNLESS the item was received damaged or flawed and notification was received prior to the holiday.
  • Buyer is responsible for shipping cost and these fees will not be refunded unless the reason for return is due to company error.

A. 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days from the date your order was received to make your return. To be eligible for a return, your item must be in the same new and unused condition that you received it, unworn, with tags (where applicable), and in its original packaging. You’ll will also need to send a copy of the receipt with the order number. Custom and personalized items are not eligible for return except in the case of production error or if the product arrives damaged or defective.

B. RETURN PROCESS

To start a return, you can contact us at support@boldandbling.com or call us at +1 872-670-4299. If your return is accepted, we will send instructions on how and where to send your package. If the return is due to our error we will send you a return label via email. Items sent back to us without first requesting a return will not be accepted.

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right asap.

To return your product, you should contact us by email support@boldandbling.com to facilitate the return as quickly as possible.

D. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@boldandbling.com or call us at +1 872-670-4299.

E. RESTOCKING FEE

We do not charge a restocking fee on returns.

F. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds are processed within 2-3 business days of receiving the return. Please remember it can take some time for your bank or credit card company to process and post the refund too.